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ePaper created 2016-04-27, 11:16:12 | version 1.38.0
12 I I industry education_ LVI roots 1_2016 _Youknowhowthosedaysgo—allmorninglong, it felt like you were struggling to keep on track with the schedule. Your team is frustrated because they haven’t had their full hour lunch more than one day a week in as long as they can remember. You walked by the sterilization room 15 minutes ago, and it sure sounded like they were complaining to each other becauseyousaidtoworkinthatemergency,andthey werestrugglingtofigureouthowtopickuptheirkid from daycare on time. Again. You want them to enjoy working here, but you havetobeabletopaythebills.Andyourbestassistant asked you again if she can have that raise you have been promising her. Don’t they understand? Today will be another day of three chairs and patient after patient asking you questions about treatment, all eager to get started with getting their mouth fixed, but yet you still won’t see any of them show up on the schedule. They said they wanted to dothework,butforsomereason,theyneverseemto come back and do it. Theysayinsurancedoesn’tcoverit,ortheyaskfor a pre-determination. Too bad they don’t know the pre-determination doesn’t mean much. Today,youhave27patientsonyourscheduleand will work your butt off and still not have a chance to pee. It looks like you should be able to be done by 5, but today will finish worse than yesterday. It feels like half of your patients are crankier than you are, and your team isn’t really talking to you today,andyouknowwhenyougethome,allyouwill want to do is go to sleep and wake up on Saturday — except it’s still Tuesday! Itdoesn’tmakesense—youhavetakenC.E.courses everytimetheycometotown.Thenewinsuranceplan was supposed to make things easier. You bought a bunchofnewequipmenttosavemoneyontaxes—of course now you have to pay for it every month — but whydoesitseemliketheharderyouwork,thefurther behindyouget?Therehastobeasimplereason. Well, it turns out there actually is — and it’s some- thing that you learned when you were about 5! Do unto others. More specifically, build systems in your office so that you can treat your patients the way you wouldwanttobetreated—comprehensivelyandwith exceptionalinformationtomakegooddecisions—and produceaconsistentexperiencetimeaftertime. While doing that, add exceptional care — esthetic adhesiveexcellencelikeyouseeinthejournals.Buthow? Well,theanswerhappenstobethefoundationthatLVI was built upon — building the excellence in a patient- centered practice. And the programs at LVI have been teaching clinical excellence and communication and business systems for almost 20 years to help doctors do a better job of not only seeing the patient but, more importantly,connectingwiththem.Twodecadesofnot only communication but comprehensive diagnosis and clinical excellence. As a result, the doctors at LVI have a statisticallyhigherprofessionalsatisfactionandincome. Isn’t it time you go find out what they are doing differently?Yes.Yesitis—andcongratulationsonthe journey you are about to start._ There is a better way (and LVI can show you how to get there) Author_Mark Duncan, DDS, FAGD, LVIF, DICOI, FICCMO, Clinical Director, LVI The Las Vegas Institute for Advanced Dental Studies. (Photo/Sierra Rendon, Dental Tribune)