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science & practice general is very monochromatic, noth- ing too messy or cluttered. Riedl: We too choose Honest Ma- terials, mainly because I like nature. In our previous office design, we used the colours white, grey and green. In order to preserve our corporate iden- tity, we wanted to keep these and combined them with a lot of wood and glass, because we wanted to con- vey the nature aspect to our patients. Technology is cold and patients do not want to be confronted with it di- rectly, so we created the look of a mountain lodge. Our floors are even called “valley station”, “middle sta- tion” and “mountain station”, for ex- ample. Do you feel that patients appreciate the effort? Riedl: Some do; some do not. Pa- tients who share the same values as we do feel more comfortable than those who think the design is unnec- essary for dentistry or think it makes the cost of their care more expen- sive. Patel: Good design does not have to be expensive. Nevertheless, for some reason, if one puts a great deal of effort into the design of one’s prac- tice, it is perceived as though one put a lot of money into it, which is not al- ways the case. Would you say that the investment in the design is also reflected in the success of the practice? Patel: In the US, many things are based on return on investment. It is easier to convince oneself to in- vest in a CEREC or CBCT device, be- cause one sees an immediate return on investment. However, trying to convince oneself to invest in the de- sign with nicer cabinetry or floor- plans, where there is not a direct re- turn on investment, is more difficult. But, I am a firm believer that if one works in a beautiful and happy place, it reflects one’s standards and that is the greatest return on invest- ment. Patients see that. If one sees that love is in every detail, the finan- cial aspect fades in importance; the design fulfils one as a person and one’s patients appreciate the result- ing work. Riedl: Sometimes, it is about the little things. For example, my wife puts fresh flowers in every cor- ner of the practice, which I love. However, design polarises. It di- vides our patients into at least two groups. Those who are interested in and impressed by our design appre- ciate it, of course. Others do not. I believe that treatment units and high-end equipment establish a sense of professionalism, quality and exclusivity. No patient can judge a dentist’s quality and knowl- edge at first sight, but, in the eyes of the patient, design and technology often are equivalents for quality, so good design will pay off. There are countless treatment units on the market and they differ a great deal. What did you consider when deciding on a system? Riedl: The treatment units are our workbenches—very expensive ones (laughs), but workbenches nonetheless. It has to be stable, easy to use, intuitive, ergonomic and comfortable for the patient, as well as for the dentist and the assis- tants—and, of course, easy to clean. It has to aid our treatment and therefore our daily work as a den- tist. It is like the assistance systems in one’s car or a smartphone. A good design, of course, is welcome too. That is why the Teneo was our sys- tem of choice. You both use Teneo. What sets the unit apart from those you have used before? Riedl: As a dentist, I have always worked with Sirona, now Dentsply Sirona. Therefore, there was no ques- tion of the brand I would choose. In our previous office, we used the M1 for almost 30 years—I, of course, used it only for about ten years—and I did not want to change my habits and movements during treatment. Com- paring the M1 with the Teneo is like comparing an old Mercedes-Benz with a new one. It is the same quality. The Teneo might be not as solid as the good old M1, but has more features that are useful. Patel: I was designing a new of- fice, so I had a clean slate to work with. I did a great deal of research and com- parisons. For me, the look and the de- sign were important, as were function- ality, integration, longevity and being able to sanitise it easily. I was instantly drawn to Teneo, because, as I said, I do not like clutter. The fact that every- thing was integrated was an instant attraction to me. I found solutions to all my wishes in the Teneo. It was an easy decision to make and we de- signed the office around the units. Thank you very much for the inter- view. 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