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ePaper created 2018-02-16, 10:54:19 | version 1.38.0
CAPS & CLIMB practice management | (physically capable) must the successful appli- cant be? · Attitudes: such as customer service, orienta- tion, team player, reliability, honesty, willing- ness to follow rules, problem-solving, loyalty, safety-consciousness, ability to follow through— Imagine having a receptionist who, although she is doing the job without a mistake, complains about everything all the time. Is that a person that you would love to have as part of your team? · Personality: traits such as competitiveness, asser- tiveness, attention to detail and sociability—Also search whether the person will manage his or her personality to get the job done, since as social sci- entists declare about 60 per cent of our personal- ity traits are inherited and most of them are set by age nine. In other words: personality can’t be taught and it doesn’t change much over time. · Skills: Expertise required to do the job—Skills are the easiest job requirements to identify. We could do that by asking the candidate to perform certain tests. For example, if we are trying to fi nd a recep- tionist we could ask her to translate an article, or through role playing to check how she responds in certain scenarios. Have always in mind the quote ‘we hire them for the skills but we fi re them for their attitudes’! So fi nally we found our A-star employees and now what do we have to do in order to keep them? The fourth very essential tip of today’s article that I would love to share with you is the different ways that we can use to retain our A-star employees. Apply CLIMB to retain your team! Now let’s explain a little what does exactly the acronym CLIMB stands for: · Challenge: Studies have shown that the main reason that our employees resign is that they are dissatisfi ed with their tasks. That’s why we should give them challenging duties to accomplish. And what will the result be? They will feel useful and they will fi nd it diffi cult to leave from a job that offers them different and unique experiences. · · Loyalty: Be human with your employees and do not be afraid that you will lose your power. Show interest in their problems and lay back in times that they cannot handle any more pressure. Investment: Invest time and money to them so they will feel appreciated. During my lectures I get regularly the question that we reward them by giving them bonus and still they are not moti- vated enough, what shall we do? My answer here is that you must renew your reward system reg- ularly. Sometimes you can give them cash (as bonuses) or maybe you can offer them other kind j © G a u s / S h u t t e r s t o c k . c o m If, for example, we go to the supermarket without our shopping list, what will we end up doing? We will most probably buy unnecessary things or even forget the things that we went in the beginning there for. My point here is that when we decide that we need to hire an employee we should know upfront what we are looking for, otherwise we might make mis- takes that will cost us money and time! Let’s have a look now what does CAPS stand for: · Capacities: The mental and physical abilities re- quired to do the job. How smart and how strong cosmetic dentistry 1 2017 07