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today AEEDC Dubai 2017

aesthetics and with the dentist holding a device in his or her hands to perform surgeries in the patient’s mouth is very daunting. Especially if patients feel that they are not in control and in charge of the whole process, it makes it even more scary for them. Involving patients in each aspect of treatment is very reassuring and comforting, giving them a measure of control. As dentists, we are often too occupied with clinical matters—the right proportions, angles and lines—sometimes forgetting what our patients really want. Listening to them and their concerns allows us to consider their wishes and needs in each aspect of dental treatment. In our practice when the patient shows interest in dental implants, for example, our treatment coordinator provides all the necessary information to help him or her choose the most suit- able treatment options. The patient is then consulted by our team and taken through the whole journey virtually. This helps us to explain the proposed treatment in great detail. With patient concerns at the centre of our planning, dental treatment is performed with the patient involved in every step. This al- lows our patients to enjoy the overall dental experience they have with us. Are there lessons that can be drawn from the practice of patient-centred care in the UK, for example? In the UK, we are very lucky to have an open culture receptive to criti- cism. We use criticism as an opportu- nity to learn and improve ourselves. I would like to mention anaesthetist Prof. Stephen Bolsin, who laid the foun- dation for the openness in our health care system. With regard to the deaths of 29 babies and children at the Bristol Royal Infirmary in the late 1980s and early 1990s, he tried first to raise this issue with colleagues, but when he was initially ignored, he took his concerns to the Department of Health. In the UK, we have learnt a great deal over the last 20 years and have moved forward in improving ourselves. Now, we have a culture of transparency and placing patient concerns at the cen- tre of our daily practice. The General Dental Council has made it mandatory for health care professionals to report any concerns about patient safety and patients possibly being at risk. It is also mandatory for health care profes- sionals to receive continuing training throughout their careers on the issue of whistle-blowing and how to raise their concerns to the proper authorities. Patient-centred practice breaks the cavalier attitude some of us may develop over the years. In our practice, we con- sider patient feedback as an important source of suggestions and inspiration to improve ourselves. We audit the feed- back received and make appropriate science & practice SWISS DENTAL EDUCATION WEEK – An update on modern dentistry CONTACT MediAccess AG Hofstrasse 10 8808 Pfäffikon, Switzerland info@fbrb.ch www.mediaccess.ch COMBINE HIGH DENTAL EDUCATION WITH VACATIONS IN SWITZERLAND. EVENT LOCATION Zurich Marriott Hotel***** Neumuehlequai 42 8006 Zurich, Switzerland Toll-free reservation: +0800 55 01 22 www.marriott.com 2 JULY 2017 – 6 JULY 2017 Bern Genéve Basel Luzern St. Gallen Zug ZURICH EDUCATION WEEK – SAVE THE DATE Prof. Dr.Thomas Attin Zurich, Switzerland Modern endodontics – From the foundations of endodontics to the treatment of a root-canal PD Dr. Andreas Bindl Zurich, Switzerland CEREC – Chairside dental CAD/CAM method Dr. Frank Paqué Zurich, Switzerland Modern endodontics – From the foundations of endodontics to the treatment of a root-canal Dr. Hubert Van Waes Zurich, Switzerland Pediatric dentistry and traumatology Dr. Urs Brodbeck Zurich, Switzerland Aesthetic Dentistry & Ceramics Dr. Markus Lenhard Zurich, Switzerland Aesthetics with composite AD “Involving patients in each aspect of treatment is very reassuring and comforting.” © Kalinovskiy/Shutterstock.com Toll-free reservation: +0800550122

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