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changes to our system arising from this and follow this cycle on regular basis to achieve excellence. How can this concept be applied in other dental practices, and what are the main components necessary to achieve it? We need to establish patient-cen- tred care in all practices. It is actually not that difficult even though the whole atmosphere and attitude of the practice has to be changed. We need to regularly identify shortcomings in our practices and audit our policies and methods. Lessons learnt from our audits should be implemented and regular re-audits should be planned. We also need to identify our educational needs, develop a personal development plan based on those needs and then plan our learning accordingly. Targets should be set real- istically. We have to develop a system of openness in our practices, and we need to encourage our colleagues to raise concerns if they are not happy with any methodology or policies. An environ- ment of research and development has to be established, and we should keep up to date with the latest developments in dentistry, such as implantology. The world is moving at a very rapid pace, and with the advent of new technolo- gies in our modern world, it is very easy to fall behind the rest. We should also move out of our comfort zones to de- velop new skills and methods. It is a team effort after all, so train- ing our team and keeping our team together in this effort is equally im- portant. In our practice, we ensure that our health care professionals are well trained and up to date with recent ad- vancements. For those interested in making their practice patient-centred, what is a good way to start? I think the first step is to develop a policy on clinical governance and implement it all practices. Clinical gov- ernance covers all the aspects of pa- tient-centred practice and the various components will become clear with this policy in place. We offer courses in clin- ical governance and patient-centred practice policies for individual prac- tices and educational institutions and will be happy to help any organisation that wishes to implement it. Thank you very much for the interview.  science & practice www.idem-singapore.com Endorsed by Singapore Dental Association Supported by Organised by Held in Sales (International) Koelnmesse Pte Ltd Ms. Corrine Zhang T: +65 6500 6742 E: c.zhang@koelnmesse.com.sg SECURE EARLY BIRD RATES FORYOUR EXHIBITION SPACE! MEETING 13-15 APRIL 2018 SUNTEC SINGAPORE MEET US AT BOOTH SR616 Sales (Europe) Koelnmesse GmbH Ms. Sarah Wirges T: +49 221 821 3267 E: s.wirges@koelnmesse.de AD “We have to develop a system of openness in our practices...” Editorial/Administrative Office Dental Tribune International GmbH Holbeinstraße 29, 04229 Leipzig, Germany Phone: +49 341 48474-302 Fax: +49 341 48474-173 Internet: www.dti-publishing.com www.dental-tribune.com Publisher Torsten Oemus Director of Finance and Controlling Dan Wunderlich Managing Editor Daniel Zimmermann Business Development Claudia Salwiczek-Majonek Product Manager Antje Kahnt Production Executive Gernot Meyer Production Franziska Schmid today will appear at AEEDC in Dubai, 7–9 February, 2017. The magazine and all articles and illustrations therein are protected by copyright. Any utilisation without prior consent from the editor or publisher is inadmissible and liable to prosecution. No responsibility shall be assumed for in- formation published about associations, companies and commercial markets. General terms and conditions apply, legal venue is Leipzig, Germany. about the publisher © Kalinovskiy/Shutterstock.com T: +6565006742 T: +492218213267 Phone: +4934148474-302 Fax: +4934148474-173

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