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realistic expectations practice management | 07 roots 4 2016 FKG Dentaire SA www.fkg.ch 3D agility_ The One to Shape your Success AD Of course, there are many practices managed by very capable staff members. However, for all the well-functioning practitioner–manager relationships, therearemorepeopleintheseroleswhoprefernotto talk about the problems inherent within and who are only too glad for someone else to address the issues. Oneofmyaimsistofacilitatemanagementteams toassesswheretheyareatpresent,toplanforappro- priate change and to implement that change. The outcomeisthataweightisliftedfromyourshoulders andfocusmovestoaunitedpartnershipworkingto- wards the success of the practice. In order to move forward,however,youmustrecognisewhereyouare now. An alternative approach The first step towards achieving a successful management partnership is to honestly appraise your current situation. If anything I have said so far has touched a nerve, if frustration exists between you and the manager, or if you simply think things couldbebetter,thenacknowledgethefactandtake action. Knowing what action to take for the best is probably the most difficult thing to assess. The following are tips on getting started: Vocalize your vision, agree that your vision is realistic and share it with your team. Create a job description with and a training plan for your manager, as well as iden- tify skills gaps and create smart objectives with and for her or him. Also agree and schedule regular one- to-one meetings and plan to assess and review with yourmanager.Mostimportantly,however,keepcom- municating. Drive your success Expectations always exist, even if we do not know what they are and despite them often being unrealis- tic.Managershaveexpectationsoftheirrolesandtheir employers have expectations of the person given re- sponsibilityformanagingthepractice.Theproblemis that mismatched expectations can lead to misunder- standing, frayed nerves and ruffled feathers. More seriously, they often lead to flawed systems, failed projects and a drain on resources. There is nothing wrong with having expectations; the trick is to communicate them and to agree how they might be satisfied over time and with the right support. Managed expectations drive your success._ about LinaCravenisfounderand DirectorofDynamicPerceptions, anorthodonticmanagement consultancyandtrainingfirmin StoneinStaffordshire,andhas manyyearsofpractice-based experience.Shecanbecontacted atinfo@linacraven.com 42016