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today Chicago Midwinter Meeting Feb. 26

education 7Chicago Midwinter Meeting — February 26, 2015 Ad By Mark Duncan, DDS, LVIF, FAGD, FICCMO, Clinical Director, LVI n You know how those days go — all morning long, it felt like you were struggling to keep on track with the schedule. Your team is frustrated because they haven’t had their full hour lunch more than one day a week in as long as they can remember. You walked by the sterilization room 15 minutes ago, and it sure sounded like they were complaining toeachotherbecauseyousaidtowork in that emergency, and they were strugglingtofigureouthowtopickup theirkidfromdaycareontime.Again. You want them to enjoy working here,butyouhavetobeabletopaythe bills. And your best assistant asked you again if she can have that raise you have been promising her. Don’t they understand? Today will be another day of three chairs and patient after patient ask- ingyouquestionsabouttreatment,all eager to get started with getting their mouthfixed,butyetyoustillwon’tsee any of them show up on the schedule. They said they wanted to do the work, but for some reason, they never seem to come back and do it. They say insurance doesn’t cover it,ortheyaskforapre-determination. Too bad they don’t know the pre- determination doesn’t mean much. Today,youhave27patientsonyour schedule and will work your butt off and still not have a chance to pee. It looks like you should be able to be done by 5, but today will finish worse than yesterday. It feels like half of your patients are crankier than you are, and your team isn’t really talking to you today, and you know when you get home, all you will want to do is go to sleep and wake up on Saturday — except it’s still Tuesday! It doesn’t make sense — you have taken C.E. courses every time they come to town. The new insurance plan was supposed to make things easier. You bought a bunch of new equipment to save money on taxes — of course now you have to pay for it every month — but why does it seem like the harder you work, the further behind you get? There has to be a simple reason. Well, it turns out there actually is — and it’s something that you learned when you were about 5! Do unto oth- ers. More specifically, build systems in your office so that you can treat yourpatientsthewayyouwouldwant to be treated — comprehensively and withexceptionalinformationtomake good decisions — and produce a con- sistent experience time after time. While doing that, add exceptional care — esthetic adhesive excellence like you see in the journals. But how? Well, the answer happens to be the foundation that LVI was built upon — building the excellence in a patient- centered practice. And the programs at LVI have been teaching clinical excellence and communication and business systems for almost 20 years to help doctors do a better job of not only seeing the patient but, more importantly, connecting with them. Two decades of not only communica- tion but comprehensive diagnosis and clinical excellence. As a result, the doctors at LVI have a statistically higher professional satisfaction and income. Isn’t it time you go find out what they are doing differently? Yes. Yes, it is — and congratulations on the jour- ney you are about to start. There is a better way (and LVI can show you how to get there) For more information For more information on the Las Vegas Institute for Advanced Dental Studies, visit

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