Dental Tribune United Kingdom Edition

About the author Jacqui Goss is the managing partner of Yes!RESULTS dental practice management con- sultancy. Many practices utilise her knowledge and expertise to con- siderably improve their patients’ journeys. Email: jacqui@yesresults.co.uk Monday 28th March 2011 Thursday 14th April 2011 Tuesday 12th April 2011 AllWhiteontheNight CDTs,TherapistsandHygienistsRoleinOralMedicine CoreCPDUpdatesinDentalRadiographyandDecontamination Acloselookattoothwhiteningwithpracticalsessionsonavailabletechniques.Thishandsoncoursewillcomplimentothertheorybasededucationdays andistheidealprogrammefordentists.Dentalhygienistsanddentaltherapistswhowishtogainagreaterunderstandingofdentalbleaching. Saturday 14th May 2011 GorgeousGums Ahandsoncoursecoveringsofttissueaesthetics.Including:Assessingthesmile,diagnosinggingivalpathologyandaestheticproblems,treatmentoptions forpinkaesthetics,principlesoftreatment.Thehandsonsessionwillprovidetrainingin:Graftingprocedurestoimprovegingivalcontour,techniquesto combatrecessionandcrownlengtheningprocedures,bothsofttissueandhardtissue. Thursday 6th June 2011 TheManagementofToothWearinGeneralDentalPractice Thisone-daycourseprovidesparticipantswithanunderstandingoftheaetiologyandmanagementoftoothwear.Attendanceonthiscoursewillensure thatdelegatescanfollowrestorativemanagementprotocolstopredictablymanagetheclinicalproblem. £275inclusiveoflunchandrefreshments ThiscoreCPDcoursewillprovideparticipantswiththeverylatestinformationregardingthese2importantareasofessentialCPD.Pleasenotethatthe guidelinesforcomplianceswithHTM01-05andcareQualityCommission(CQC)standardsindecontaminationwillbecovered. ThishalfdaylecturecoursehasbeendesignedspecificallyforDCPteammemberswithaclinicalrole.Thelecturewillprovideanoverviewofthecommon oralmedicineconditionsseeningeneraldentalpractice.DesignedtodevelopthespecificskillsandknowledgeoftheclinicalDCPthiscoursewillprovide participantswithanunderstandingofthefollowing: • TheroleoftheCDT/Therapist/Hygienistinoralscreeningforpremalignantandmalignantlesions. • Theabilitytodistinguishthesymptomsoforo-facialpainfrompainofdentalorigin • Howapatientsmedicationcanaffectthemouth. Saturday 23rd-25th July 2011 Three-dayAesthetic&RestorativeMasterclass FromtheKing’sCollegeLondonDentalInstitute’sMScinAestheticDentistrythefollowingone-daymoduleswillbecovered: • Day1:Shape,ShadeandColour. • Day2:SmileDesign–CreatingthePerfectSmileDay. • Day3:AestheticIndirectRestorations. LonDECprovidesallrequiredcoursematerialsandeachdelegate willreceiveacertificateandverifiableCPDhours.Lunchand refreshmentswillalsobeprovidedtoallthoseattendingaLonDEC course. Pleasebookon-lineatwww.londec.co.uk.TocontactLonDec pleaseemailinfo@londec.co.ukorcall+44(0)2078484570 www.londec.co.uk Tuesday 16th April 2013 – 6 hours CPD – Course Fee £349 Smile Design – Creating a Beautiful Smile Hands-on programme includes: Techniques of assessing and improving a smile; Trial composite build-ups and aesthetic mock-ups; Direct and indirect options with the practical sessions based on the advanced Magne and Gurel techniques, providing predictable tooth preparations and outcomes. Friday 10th-Sunday 12th May 2013 – 21 hours CPD – Course Fee £1099* 3 Day Aesthetic & Restorative Masterclass Day 1 Shape, Shade and Colour; Day 2: Smile Design – Creating the Perfect Smile; Day 3:Aesthetic Indirect Restorations. Preparations will be cut on the latest state-of-the-art phantom heads, which will then be scanned and assessed using the latest 3D CAD teaching software and hardware. Tuesday 14th May 2013 – 6 hours CPD – Course Fee £275* Monday 28th March 2011 Thursday 14th April 2011 Tuesday 12th April 2011 AllWhiteontheNight CDTs,TherapistsandHygienistsRoleinOralMedicine CoreCPDUpdatesinDentalRadiographyandDecontamination Acloselookattoothwhiteningwithpracticalsessionsonavailabletechniques.Thishandsoncoursewillcomplimentothertheorybasededucationdays andistheidealprogrammefordentists.Dentalhygienistsanddentaltherapistswhowishtogainagreaterunderstandingofdentalbleaching. Saturday 14th May 2011 GorgeousGums Ahandsoncoursecoveringsofttissueaesthetics.Including:Assessingthesmile,diagnosinggingivalpathologyandaestheticproblems,treatmentoptions forpinkaesthetics,principlesoftreatment.Thehandsonsessionwillprovidetrainingin:Graftingprocedurestoimprovegingivalcontour,techniquesto combatrecessionandcrownlengtheningprocedures,bothsofttissueandhardtissue. Thursday 6th June 2011 TheManagementofToothWearinGeneralDentalPractice Thisone-daycourseprovidesparticipantswithanunderstandingoftheaetiologyandmanagementoftoothwear.Attendanceonthiscoursewillensure thatdelegatescanfollowrestorativemanagementprotocolstopredictablymanagetheclinicalproblem. £275inclusiveoflunchandrefreshments ThiscoreCPDcoursewillprovideparticipantswiththeverylatestinformationregardingthese2importantareasofessentialCPD.Pleasenotethatthe guidelinesforcomplianceswithHTM01-05andcareQualityCommission(CQC)standardsindecontaminationwillbecovered. ThishalfdaylecturecoursehasbeendesignedspecificallyforDCPteammemberswithaclinicalrole.Thelecturewillprovideanoverviewofthecommon oralmedicineconditionsseeningeneraldentalpractice.DesignedtodevelopthespecificskillsandknowledgeoftheclinicalDCPthiscoursewillprovide participantswithanunderstandingofthefollowing: • TheroleoftheCDT/Therapist/Hygienistinoralscreeningforpremalignantandmalignantlesions. • Theabilitytodistinguishthesymptomsoforo-facialpainfrompainofdentalorigin • Howapatientsmedicationcanaffectthemouth. Saturday 23rd-25th July 2011 Three-dayAesthetic&RestorativeMasterclass FromtheKing’sCollegeLondonDentalInstitute’sMScinAestheticDentistrythefollowingone-daymoduleswillbecovered: • Day1:Shape,ShadeandColour. • Day2:SmileDesign–CreatingthePerfectSmileDay. • Day3:AestheticIndirectRestorations. LonDECprovidesallrequiredcoursematerialsandeachdelegate willreceiveacertificateandverifiableCPDhours.Lunchand refreshmentswillalsobeprovidedtoallthoseattendingaLonDEC course. Pleasebookon-lineatwww.londec.co.uk.TocontactLonDec pleaseemailinfo@londec.co.ukorcall+44(0)2078484570 www.londec.co.uk Gorgeous Gums Develop an understanding of current concepts in the management of soft tissue defects, the biological principal and evidence supporting various techniques. Hands-on surgical element covering soft tissue grafting techniques on animal jaws. An MI Approach to the Management of Tooth Wear in General Dental Practice Thursday 13th June 2013 – 6 hours CPD – Course Fee £175* Restorative management protocols for predictable clinical outcomes; Developing an understanding of the latest technology in dental adhesive materials and the principles behind simple care planning of tooth wear cases; Discussion of tooth wear cases and treatment planning options. Thursday 11th July 2013 – 3 hours CPD – Course Fee £50* CDTs,Therapists and Hygienists Role in Oral Medicine This lecture will provide an overview of the common oral medicine conditions seen in general dental practice, including: Management of dry mouth, burning mouth and altered taste; Recognising and managing white lesions, red lesions and premalignant lesions. Saturday 13th July 2013 – 6 hours CPD - Course Fee £349* Immediate Veneers – Direct Options and other minimally invasive techniques to restore smiles An opportunity to learn about three different methods to restore teeth and create new smiles using minimally invasive composite materials in three formats. The day will consist of seminars and hands-on to cover smile design, treatment options and direct composite, indirect composite and prefabricated veneers. For further details and to book a place please visit: www.londec.co.uk Alternatively, please call or email: 0207 848 4570 / info@londec.co.uk Looking for a suitable venue to deliver first-rate postgraduate dental training? Or for a meeting or conference? LonDEC is a flexible space that adapts to meet your needs. Contact us to find out how we can help you. *Please contact us to take advantage of our limited early bird course fees. All courses include refreshments, lunch and CPD certificate. March 25-31, 201320 United Kingdom EditionMoney Matters properly heard what was said. The tendency to speak rapidly (sometimes in a frenzied way) is called pressured speech. In other circumstances, it can be a symptom of certain men- tal health conditions such as schizophrenia. I won’t get sucked into the whole world of psycholinguistics but I can tell you that it’s a topic which has evokedconsiderablestudy–not least by Heidi Riggenbach from California who has written several books on the subject. There are accepted rates of speech, measured as words per minute (wpm). Fewer than 110wpm is slow whereas con- versational speech is some- where around 150wpm or more (some experts say 180- 200wpm is ideal, others con- sider this fast). There are free audiobooks available via the Internet (www.booksshould- befree.com is one website) and these can help you gauge a rate of speech that can be readily understood. You can also find rate of speech tests – Lisa B. Marshall, host and creator of The Public Speak- er podcast, offers one here: http://www.lisabmarshall. com/uncategorized/how-fast- do-i-speak. Bear in mind that research has shown older people tend to perform more poorly (al- though there can be consider- able variation) when speech is deliberately speeded up. There are four key things to remember: • The speed of answering should be slower than normal conversation • It should be a ‘smiley’ greet- ing (see below) • The caller should be iden- tified by repeating your own name and then asking the caller for theirs, eg “My name, again, is Jacqui, may I take your name please?” • Listen to what the caller says. Ways of giving a ‘smiley’ greeting or sounding friend- ly on the telephone include speaking clearly and natural- ly and perhaps with a deeper pitch of voice. Oh, and smile genuinely while you do so. Colleagues should occasion- ally listen to how practice team members answer the tel- ephone to ensure they haven’t reverted to an Olympic pace greeting! The other thing to be checked regularly is that your telephone system has good audio clarity – unless a colleague makes a trial call every so often, you may never know. They should also check that receptionists are not starting to speak before the line is properly connected – resulting in “…ternoon, Sunny Smiles Dental Practice” etc. Finally, how does your an- swerphone message sound to callers? Check for clar- ity, background noise, pace of speech and good intonation. Why have I used most of this article concentrating on just the first few seconds of a telephone call? It’s because those first seconds are critical – it is oft quoted that research shows that people form first impressions of others in just a very few seconds. Unfortu- nately, I can’t refer you to spe- cific research to verify this. I can, however, give you a great reading recommendation. It’s Drop the Pink Elephant by Broadcasting Business Man- aging Director, Bill McFar- lan. The book is about ways to speak to people without get- ting them focused on the op- posite of what you are saying. Eg if someone says: “Don’t think about a pink elephant,” then, of course, that is exactly what you think about. So, if you say: “Don’t worry, we are really good with nervous pa- tients,” all the patient hears is that they should worry! DT ‘Colleagues should occasionally listen to how practice team members an- swer the telephone to ensure they haven’t reverted to an Olympic pace greeting’