Dental Tribune United Kingdom Edition

Pic 8 - Hands On Courses Pic 9 - Learning to Create Beautiful Smiles Pic 10 - Education and Team Training Pic 11 - Treatment Coordinator Pic 8 - Customer Service 11FeatureUnited Kingdom Edition March 25-31, 2013 Happy Birthday, Luxatemp! The successful material for aesthetic, break-resistant temporary restorations is turning 20. We thank dentists worldwide for their confidence. Learn more about Luxatemp and other DMG milestones at www.dmg-dental.com/20-years AZM_20_LxStar_DeEn_2012_2.indd 1 12.10.12 11:36 an interest free loan over 12-24 months. 7Team Meetings (pic 7) By having regular monthly team meetings where EVERY- ONE is present will give the team an excellent opportunity to discuss, co-discover and role-play verbal skills. Some- one will need to create the agenda, which is approved by the principal, and also take minutes. The team should also have a daily morning meeting where the treatment coordinator has pre-planned everything. This important 15 -minute discus- sion will ensure a smoother day and reduced stress! 8Education and Team Training (pics 8-11) To make successful change, you will need the following:- • Excellent clinical skills. Go on postgraduate courses to learn additional skills. Hands - on courses are the best way to learn (eg Smile Design, Occlu- sion, and Photography). • Learn the Art of Selling. How can you quickly learn the skills to successfully get your patients to say “Yes” to larger treatment plans? How good are you and your team at commu- nication skills? • An excellent treatment coor- dinator. Dentists find it hard to delegate. However, a highly trained and skilled treatment coordinator will drive your business to levels of success ‘The team should also have a daily morning meeting where the treatment coordinator has pre-planned everything. This important 15-minute discussion will ensure a smoother day and reduced stress!’ page 12DTà