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Premium Denture Solutions info@vertex-dental.com | www.vertex-dental.com Vertex™ ThermoSens Monomer-free, rigid, C & B, full and partial dentures VIRTUALLYUNBREAKABLE Low allergy risk No volume shrinkage Repairs are possible Available in 10 colours Easy and quick to polish Good humidity resistance Rebasing & relining possible Available in medium, large and extra large cartridges of 22 and 25 mm diameter by Dental Tribune Middle East & Africa H igh Technology Lab, located in Sharjah, UAE. How long has the lab been in business? This laboratory was established in 2003, so that would make it 10 years now. What are the type of clients you deal with? Do you focus solely on UAE, or also inter- nationally? We have both international clients from France, Qatar and Saudi Arabia, as well as local clients from the UAE. Why should international clinics and den- tists choose your laboratory? We advise them to use our laboratory be- cause of our Quality Control Department. This means that the three people working in the Quality Control Department receive the work 24 hours prior to the delivery time and review the quality of all the factors in- volved in its production. Although we incorporate several methods in order to increase our effectiveness we al- ways have one principal here that we al- ways adhere to: Always be honest with the dentist. We feel that it’s not important to use ‘who is at fault’, but rather ‘how can we solve this problem?’ This way, we will be able to know where the problem is, and what changes to make to assure that the dentist receives the kind of material that he wants. If the problem is with the den- tist, we will be honest and tell him and if the problem comes from our lab, we will be sure to take the steps to guarantee that it will not happen again. Can you tell us some of the details of what exactly is involved in providing the high quality of service that you do? Another thing that we follow here in the Lab is to use one kind of material. There are around 5 quality types of materials we use; they are from India, China, various GCC countries and Europe. Now, we obvi- ously want to use the best kind of material, so which is it? We cannot just use non-pre- cious metals, there are far too many kinds of it. There are, however, non-precious metals that are specifically nickel free. And through science, we understand that nickel free non-precious metals are the best kind of non-precious metals because the ‘nickel free’ factor means that it does not oxidize. What about the people behind the work? What allows them to constantly produce good work? A large part of our success here is also de- pendent on our technicians. Our employees here follow our policy that everyone from the technicians to the drivers are responsi- ble for their own work: as there are indi- vidual consequences for poor work, there are also rewards for work that is well done. With this combination of high quality ma- terials and technician service, we can guar- antee ourselves and our clients that they will receive the very best. High Technology Lab: We incorporate several methods in order to increase our effectiveness The World's Dental Newspaper MEA Edition DentalTribuneMiddleEast&Africa welcomescommentsandsuggestions. Pleasesubscribetoour DentalTribuneMiddleEast&Africa eNewsletter at deyanov@dental-tribune.com 23DENTAL TRIBUNE Middle East & Africa Edition | Jan-Feb 2013 DENTAL LAB TRIBUNE