Dental Tribune United Kingdom Edition

October 29 - November 4, 201226 United Kingdom EditionComment The only control system offering the pre-programmed clinical sequences of the main implant brands is now available with a dedicated application for touchscreen tablets. Discover the perfect working balance between your iPad* and exceptional electronics for controlling the MX-i LED micromotor. The most powerful motor on the market, with LED lighting guaranteeing a very long service life, is now also equipped with ceramic ball bearings that are lubricated for life. The 20:1 L Micro-Series contra-angle and the new iChiropro system redefine ergonomics and ease of use. * Compatible with iPad and iPad 2 iCHIROPRO THE SMART WAY TO YOUR SUCCESS Bien-Air UK Limited Arundel House Unit 1 - Ground Floor Amberley Court Whitworth Road Crawley, West Sussex, RH11 7XL Tel. +44 (0)1293 550200 Fax +44 (0)1293 520481 chiropro@bienair.com www.ichiropro.com 1200116_iChiro_UK-A4_Mise en page 1 29.03.12 15:26 Page1 Free iPad 3 WiFi (16GB) with every purchase of the iChiropro complete with CA20:1 L Contra-angle. A4 Indesign.indd 1 10/09/2012 11:39 S taff are fundamental to any business. This is especially true in dentistry where nursing staff in particular work “on the front line”, speaking and interacting with patients, guid- ing them through their treat- ment, and putting them fully at ease. As anyone who has ever set up their own business will ap- preciate, finding the right staff can be a very difficult task, and even when you think you’ve found the right person, some- times it just doesn’t work out. In these cases, it can often be just as hard to get rid of team mem- bers as it can be to employ them in the first place! So, finding the right staff can be a challenging process – one made even more testing by the time commitments we must make to the general day-to-day running of our practices. Of course the solution is to make sure we employ the right people in the first place, but very often this is not as easy as it may seem. A part of the problem stems from the fact CVs just don’t tell us what we need to know. They depict a very two-dimensional view of a person, and are often filled with the same phrases (such as “team player”, “good timekeeping”, “excellent or- ganisation” etc) that make is extremely tricky to distinguish between candidates. And things aren’t always made easier at the interview stage either. Often we will find we ask the wrong questions, or aren’t able to suf- ficiently judge potential employ- ees based on a short, and very formal conversation. How then, are we supposed to find out what people are re- ally like? Here at EndoCare, we’ve recent- ly taken to asking candidates a set of questions they might not normally expect. Aside from all the regular sorts of questions you might field in an interview, we’ve devised a few extras that we think help us to learn a lit- tle more about the people who want to come and work for us. Naturally, these questions are all “loaded” in a sense, but equally they’re not designed to bring about any kind of fixed response. Ultimately, they help us build a better picture of “who we’re re- ally dealing with”, and hopefully, they give candidates a similar impression in turn. One of the first questions we like to ask is: “What did your father do?” This isn’t a middle- class type of question designed to judge a person’s background. More it is a question designed to shed light on a candidate’s work ethic, and their general approach to working life. For example at EndoCare, we pride ourselves on going the extra Choosing the right people Michael Sultan discusses the importance of staff ‘Finding the right staff can be a chal- lenging process – one made even more testing by the time commitments we must make to the general day-to- day running of our practices’