Dental Tribune United Kindom Edition

July 30 - August 5, 20128 Practice Management United Kingdom Edition For more information or to place an order please call 0800 169 9692 email sales.uk.csd@carestream.com or visit www.carestreamdental.co.uk © Carestream Dental Ltd., 2012. features of r4 R4 Mobile Direct link to PIN pad Patient Check-in Kiosk Care Pathways Communicator Steritrak E-Forms Patient Journey on-line appointment Booking Text Message and Email reminders Clinical Notes Appointment Book Digital X-Ray Managed Service Practice Accounts Give your patients the freedom to book their own appointments • From a Laptop • From an iPad • From a Smartphone R4PracticeManagementSoftware GIVES YOU MORE Online Patient Appointment Booking allows patients to book appointments online, whenever they want to, or need to, even out of normal surgery hours. While this makes it very convenient for your patients, you still have complete control over who can make the bookings, the types they can book, with who and when. A quick glance will tell you when an appointment has been made so that you are able to accept, refuse or adjust any request. This gives your patients greater accessibility to you and your colleagues with increased feelings of inclusivity and you’ll have fewer missed appointments. “ It’s a very personal thing, but throughout my career – from my time as a teach- er, to my time as a banker – I have seen just how important culture is to successful or- ganisation’s… Culture is diffi- cult to define, I think it’s even more difficult to mandate – but for me the evidence of culture is how people behave when no one is watching… Our culture must be one where the inter- ests of customers and clients are at the very heart of every decision we make; where we all act with trust and integrity. But it’s not just about how we behave towards our custom- ers and clients. It’s also about how we work together with our colleagues, because if you have to deliver for custom- ers with 150,000 colleagues around the world, as we do, you better be able to work as a team. As far as I’m concerned, if you can’t work well with your colleagues, with trust and integrity, you can’t be on the team. Culture truly helps define an organisation.” Fine words and there is no one who can dispute them. It’s the sort of statement that a leader in any business or or- ganisation should be making. However when you discover that the words were spoken last year by Bob Diamond the recently ex-CEO of Barclays Bank whilst giving the Today Business Lecture in 2011 your opinion might change. I am old enough and have enough memory of my ‘right- on’ days to retain a suspi- cion of Barclays because of their involvement with South Africa in the years before the end of apartheid. In recent times the stories of Mr Dia- mond’s “compensation pack- age” and bonuses have made me wonder what he actually did - but like many I won- dered, with just a hint of jeal- ousy, what I would do with so much money. His appearance a couple of days ago before a committee of MPs, each of whom seemed to have a separate agenda re- sulting in most of them miss- ing the target, apart perhaps from having their voices re- corded for posterity, made me reflect on Mr Diamond’s name. Bob Diamond or per- haps Diamond Bob could have been a dark suited card sharp on a Mississippi river boat, a small revolver concealed in his sleeve for settling argu- ments without debate. Or per- haps it’s more redolent of Las Vegas where he might have fronted a mob owned casino. If the latter then his appear- ance before the committee this week is reminiscent of Al Pacino’s Michael Corleone in Alun Rees discusses business success Defining an organisation ‘My grandmother had many wise sayings, one was “Fine words butter no parsnips”. The modern equivalent amongst those of us seeking to be ethi- cal professionals is “Walk the Talk’