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Dental Tribune United Kingdom Edition

11 Kolbe is different from oth- er assessment tools that meas- ure the cognitive, or intellec- tual, which controls thought, and the affective, or emotion- al, which controls feelings, as these can give inconsistent results. An individual’s Kolbe result doesn’t change signifi- cantly through their life. Skills can be taught; per- sonalities change but instincts as measured by Kolbe are hardwired into each and every individual. Hence the question: What’s your KOLBE? Some background - Kathy Kolbe is a well-known and highly honoured author and theorist who has been work- ing in the field of human be- haviour for nearly 40 years. From her scientific studies of learning differences she de- vised The Kolbe Wisdom™, which has been used by such businesses as Kodak, IBM and Xerox and many others around the world. It is now available to be used with smaller teams. The Kolbe Wisdom™ is based on the concept that crea- tive instincts are the source of the mental energy that drives people to take specific actions. This mental drive is separate and distinct from passive feel- ings and thoughts. Creative in- stincts are manifested in an in- nate pattern (modus operandi, or MO) that determines each person’s best efforts. These conative or instinc- tive traits are what make us get things done. As Kathy Kol- be has written, “The conative is the clincher in the decision making hierarchy. Intelligence helps you determine a wise choice, emotions dictate what you’d like to buy, but until the conative kicks in, you don’t make a deal – you don’t put your money where your mouth is.” Conation doesn’t define what you can or can’t do, rath- er what you will and won’t do. A person’s MO is quan- tifiable and observable yet functions at the subconscious level. MOs vary across the general population with no gender, age or racial bias. An individual’s MO gov- erns actions, reactions and in- teractions. The MO also deter- mines a person’s use of time and his or her natural form of communication. Exercising control over this mental re- source gives people the free- dom to be their authentic selves. Any interference with the use of this energy reduces a person’s effectiveness and the joy of accomplishment. Stress inevitably results from the prolonged disruption of the flow of energy. Others can nurture this natural abil- ity but block it by attempting to alter it. Individual performance can be predicted with great accuracy by comparing in- stinctive realities, self-expec- tations and requirements. It will fluctuate based on the ap- propriateness of expectations and requirements. When groups of people with the right mix of MOs function interactively, the combined mental energy pro- duces synergy. Such a team can perform at a higher level than is possible for the same group functioning indepen- dently. Team performance is ac- curately predicted by a set of algorithms that determine the appropriate balance and make up of MOs. Leaders can optimise indi- vidual and group performance by: • Giving people the freedom to be themselves • Assigning jobs suited to indi- vidual strengths • Building synergistic teams • Reducing obstacles that cause debilitating stress • Rewarding committed use of instinctive energy • Allowing for the appropriate use of time • Communicating in ways that trigger the effective use of the natural, universal and unbiased energy of creative instincts Any team depends on: • The conative fit each indi- vidual has with his or her in- dividual role • The members’ understand- ing of the differences between each other • The management of the team in using the talent available In addition to its use in building the right team, un- derstanding of the concepts help in every facet of the practice of dentistry. When the knowledge is applied to clinical situations or ones of patient choice and treatment planning then resistance can be handled and the correct way of presentation used. There are only three fully trained and accredited KOL- BE Consultants in the UK; I am the only one experienced in working with dentists and their teams. I have been us- ing this tool for nearly four years and never tire of seeing the improvement in individual and collective results of using the system. The individual’s response to reading their Kolbe assess- ment is usually a real “light bulb moment” as they grasp what their strengths are and then understand why they struggle with some tasks and roles. The team builder also gets clarity about why some individuals merge into some- thing greater than the sum of their parts and others end up getting in each other’s way and perform poorly. You consider yourself a professional in the way you work clinically, isn’t it time you took your team building as seriously? DT For a team to fit together it depends on the all members’ understanding their differences About the author Alun Rees trained at Newcastle Uni- versity and started his career as an oral surgery resi- dent, before work- ing as an associate in a range of differ- ent practices. With this solid founda- tion, Alun went on to launch two prac- tices in the space of just 15 months, a challenge in the toughest economic conditions. After years of hard work Alun finally sold his award-winning business in 2005. Alun’s background and experience give him a strong un- derstanding of what others go through to build a successful practice. He has seen many different approaches and learned his own lessons in the real world. Alun now runs Dental Business Partners to offer specific and special- ised support for dentists, by dentists. He has served as a media representa- tive for both the BDA and BDHF and is an authority consulted by the me- dia and has featured on BBC2, Sky TV and various radio stations. Raised in South Wales, Alun has family roots in West Cork where he spends as much time as work allows. In other spare moments he has run three London marathons and lists rugby, real ale and music as relaxation. For more information email Alun at, or alternatively call 07778 148583 or 01242 511927 If you would like to find out more about using these fantastic tools in your practice or if you would be in- terested in a presentation to your study group or society contact Alun at or on 07778148583.One of the biggest challenges to any clinician and business owner is the blending of individuals to make a team ‘Skills can be taught; personalities change but instincts as measured by Kolbe are hardwired into each and every individual.’ March 26-April 1, 2012United Kingdom Edition Practice Management