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Dental Tribune U.S. Edition

XXXXX Dental Tribune U.S. Edition | March 2012A20 CAD/CAM provider focuses on customer Labs are seeking long-lasting solu- tions, and these require long-lasting commitment from the CAD/CAM sys- tem provider. 3Shape recently pro- claimed its commitment to support, learning channels, customer care, and delivering future-proof solutions. 3Shape defines these as inseparable components of its products. 3Shape’s annual support and upgrade package 3Shape believes that a dynamic system is a natural trait of any CAD/CAM solu- tion and therefore includes extensive system upgrading and support as an integral part of its product package and customer promise. Every year, 3Shape releases a major system upgrade repre- senting the accumulation of extensive development projects. 3Shape customers automatically re- ceive all these system upgrades and a wide range of powerful new features at no extra cost as an integral part of their Annual Support and Upgrade Li- cense. Additionally, customers continually receive minor upgrades and improve- ments as soon as they are developed. Upgrades cover both design software and scanner software so even seasoned scanners can be empowered with new features. A system that grows stronger rather than growing older In this way, the lab’s system is backed by continuous innovation to ensure that its services are always up-to-date with market demands and its business remains competitive. A lab’s system stays alive and automatically grows stronger rather than growing old. Lab technicians can focus on what they do best rather than worrying about the current standard of their technology. 3Shape’s support network 3Shape recognizes the importance of maintaining a local support capacity to cope efficiently with factors such as customary opening hours, com- municating in local language (and in tune with local business etiquette), enabling on-site support, and more.To attain these goals, 3Shape invests sub- stantially to develop its extensive and optimally qualified first-line support network of experts through the com- pany’s local distributors. Backing up this first-line support network, 3Shape’s own Support Teams stand ready to assist distribution part- ners with any special hardware or soft- ware support issues. 3Shape’s Support- Centers are placed strategically in the USA, Asia, and at several locations in Europe. 3Shape has recently expanded and revised its service centers worldwide and added to its local language support capabilities, which now include Eng- lish, German, French, Spanish, Portu- guese, Italian, Danish, Russian, Ukrai- nian, and Chinese. The 3Shape Academy The 3Shape Academy provides both 3Shape end-users and partners/sup- porters worldwide with ongoing and hands-on know-how in the use of 3Shape’s systems, particularly cover- ing the latest features that come with every new release. Trainees get the chance to experience complete digital workflows with 3D scanning, CAD de- sign, and final restoration manufac- turing on milling machines. (Source: 3Shape) 3Shape proclaims commitment to support with learning channels, customer care and future-proof solutions 3Shape has recently expanded and revised its service centers worldwide and added to its local language support capabilities, which now include English, German, French, Spanish, Portu- guese, Italian, Danish, Russian, Ukrainian and Chinese Photo/Provided by 3Shape Hinman BOOTH nO. 1153 Ad INduSTRy NEWS