CAD/CAM - international magazine of digital dentistry

32 I I special _ public speaking rotations and facial expressions. Think conservative movement and liberal gestures. There are three sources of energy within your delivery that the listener experiences as you speak. Thesesourcesaremovement,gesturesanddynamics (the energy of your voice; Fig. 6). You are your most interestingselfwhenlistenersexperiencethehighest energy first from your dynamics, then from your gestures and the least from your movement. Think high-energy voice, medium-energy gestures and low-energy movement. _Dynamics It is a perfect spring morning. You are up just after dawn.Youhavealldaytoyourself;noappointments,no patients,nostaff,andbestofallyouareoutofcellphone range—one of the few remaining perks of business travel.Youfinishaheartybreakfasttoppingitoffwitha stoutcupofcoffee,checkoutofthehotelandtossyour bagintothetrunk.Nowallbuckledupinyourrentalcar, you press the convertible top toggle switch and watch the roof disappear behind you. You punch the gas and chargeoutontotheroad.Yourtireschirpandyousmile while revisiting those almost forgotten adolescent driving misdeeds. You keep your foot on the gas and withinafewheart-beatsyouare10mphoverthelimit. Youtapinthecruisecontrolandyourdayhasstarted. You turn on the satellite radio—an oldies station —and that is when you hear it: the song you shared with your first love. Its melody splashes onto your heart,makingyoufeeljustlikeyoudidsomanyyears ago.Atfirst,yousmile,thenyousigh.Assweetasthe memory is, it also brings lament for the many years that have slipped by too soon. Your love song plays on, setting off primal emotions that stir and domi- nate your present moment. Soon your sweet song is over.Youdriveon,yourthoughtsontheroadahead— yet your day is suddenly better for your re-acquain- tance with this old friend of a melody. Do you see yourself in this story? Has there been a time that a song rekindled strong feelings from a memory? I bet there is. When I hear the song Just youandmebyChicagoIgettransportedbackto1975 when I was … Well, I will save that story for another time. My point is that sound, not just songs and music, but sound moves us emotionally. What do you re- member/feel when you hear wind and rain, a fire- cracker pop, or ambulance sirens, or the sounds of a carnival? I do not know what specific sounds move you,butIdoknowthatthereisonesoundthatallofus resonateto—thesoundofavoice.Thesoundofavoice makesusfeel—forbetterandworse.Isaveshort,voice- mailmessagesfrommyfiancée,Lisa,onmycellphone. WhenIamstuckinsomeairportterminal,tiredandbit- teratairtravel,Iwilllistentoanold“Iloveyou”voice- mail.WhenLisaleavesvoicemailmessagesshesounds likeacartooncharacteranditbrightensmymoments. Dynamics—the sound of your voice—brightens your listener’s moments. Yourvoiceispowerful Use the power of your voice to enable audiences, patients and team members to feel your words and be stirred to action. Dynamics is the power of your voice. Dynamics occupies the third layer of the Leader’s Pyramid and is a foundational skill that, like the processes of connection and movement, creates peaks of listener attention (Fig. 7). NoticeIintroducedynamicsafterconnectionand movement.Beforeyouexertthepowerofyourvoice, ensure you have established a relationship through connection and signalled confidence through your movement.Thebenefitsofdynamics—yourenergy— die on the vine in the absence of relationship and listener confidence. Wordsarelikecoins,theyhavetwosides.Oneside of a word is its definition and the way it shapes our thinking. The other side is the word’s power to evoke emotion, the way it makes us feel. Dynamics com- municates the way we feel about our content to our listeners. The best speakers make people feel as the speaker feels—inspiring listeners to take action. Speakingislikemusic,exceptinspeechtherearenar- rowerchangesinpitchandnomelody.Composersare intentionalinthedynamicexpressionofeverysound. _Dynamic distinction How interesting would a song be if it had no dy- namic distinctions, with few changes in pitch and an unchanging rhythm? Would you buy it? How inter- CAD/CAM 3_2011 Fig. 7