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Dental Tribune United Kingdom Edition

W ith a team of highly trained staff that work tirelessly for their clients, The Dental Directory is a business that truly understands customer care. Sarah Mitchell has been the Practice Manager of Forestmead Dental Practice in Horsham for seven years and has always used The Dental Directory for all her surgery needs. Here she tells us how The Dental Directory has helped her streamline her ordering with its efficient and friendly service. “At Forestmead we have 6 dentists, 2 hygienists, a large team of nurses and reception staff and myself. We’ve been established for over 30 years and have built up a good reputation in the area, therefore we are very busy. Because of our hectic workload we are always looking for ways to make the surgery run more efficiently and cost effectively.” When it comes to procuring practice equipment and products however, the Forestmead staff never has to worry about time management, because they use The Dental Directory. With The Dental Directory, any orders made are dealt with quickly and easily, leaving the Forestmead team to administer to their patients. The Dental Directory is a company with over 40 year’s experience in the dental industry and a team of dedicated consultants whose job is to make things go as smoothly as possible within the practice, so Sarah knows that her ordering is in safe hands. “One of our nurses collates information on the products we need for the surgeries and then passes on that information to me. It’s my job to find the best deals and the best suppliers and, for us, the best supplier is always The Dental Directory. The practice has used the company for over ten years and I’ve been working with them during my seven years here so we’ve built up an excellent relationship with them and have learnt to trust them implicitly.” The Dental Directory works closely with manufacturers and dentists to ensure that it always has the best products and information available, and the team has amassed an unrivalled knowledge of every aspect of the dental industry. With over 26,000 items in stock, they will either have what you need, or be able to source the item. “If ever an item is out of stock we are immediately notified with a phone call and given an ETA or offered an alternative. Having said that these instances truly are in the minority: The Dental Directory is extremely efficient and, provided you order before 4pm, products are delivered the next day.” With outstanding service and excellent prices, The Dental Directory offers a full and professional service. As the UK market leader with over a 50% share of the market, it really knows the industry and ensures that its staff, some of whom have worked for the company for over 30 years, know just as much. The Dental Directory staff are routinely given training, particularly when new products are launched, and are able to pass this information on to their clients. The Dental Directory: Going The Extra Mile Louise Bartlett greets Sarah Mitchell outside Forestmead Dental Louise and Sarah discuss the latest promotions with John Pascoe, Partner at Forestmead This is an advertisement